Hotel Front Desk Agent

Embassy Suites Tucson Paloma Village • 3110 East Skyline Drive, Tucson, AZ, US

Posted 15 hours ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

Handle customer complaints as necessary
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Communicate with housekeeping to make sure guest rooms are ready
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
High school graduate, GED recipient, or equivalent
Working knowledge of Microsoft Office and reservation management systems
Well-versed in taking telephone calls and handling stressful situations
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Compensation

$16 - $17 hourly

About Embassy Suites Tucson Paloma Village

Offering breathtaking views of the Santa Catalina Mountains, the Embassy Suites Tucson - Paloma Village hotel is tucked away at the bottom of the foothills, located in the Paloma Village on the corner of E Skyline Drive and N Campbell Ave. Our recently renovated hotel in Tucson, AZ, features modern, Tuscany-inspired decor. At Embassy Suites Tucson Paloma Village, as a team, we are better together in our work and our community. We value diversity, and we appreciate others. We are committed to improvement and the purpose of service excellence. We take pride in caring for our guests, and we exceed expectations.