The Winslow Hotel is seeking a personable, dependable, and service-minded Front Desk Agent to join our boutique hotel team. This position is primarily scheduled during the 3:00 PM–11:00 PM shift and plays an important role in creating a welcoming arrival experience while supporting evening hotel operations.

Our Front Desk Agents are more than check-in attendants. They serve as a primary point of contact for our guests, problem-solvers when something does not go as planned, and ambassadors for both The Winslow and Oklahoma City.

• Welcome guests with a warm, professional, and personalized approach.

• Complete guest check-ins and check-outs accurately and efficiently.

• Manage reservations, room assignments, payments, authorizations, and guest accounts.

• Answer incoming calls and assist with reservation and hotel inquiries.

• Respond to guest questions, requests, and concerns with professionalism and appropriate follow-through.

• Provide knowledgeable recommendations for local dining, entertainment, attractions, and transportation.

• Communicate effectively with Housekeeping, Maintenance, Management, and other departments.

• Monitor hotel activity and help maintain a safe, welcoming environment for guests and team members.

• Complete assigned front desk duties, reports, checklists, and shift responsibilities.

• Maintain the cleanliness, organization, and professional presentation of the front desk and surrounding guest areas.

• Assist with bar and beverage service when trained, scheduled, or operationally necessary.

• Follow all hotel policies regarding guest privacy, payment security, key control, alcohol service, and property security.

• Assist with additional hotel operational needs as assigned.

What We're Looking For

The ideal candidate is someone who genuinely enjoys working with people and can balance hospitality with good judgment and accountability.

• Must be 21 years of age or older.

• 3:00 PM–11:00 PM availability required.

• Weekend availability is required based on business needs and scheduling.

• Previous hotel or front desk experience is preferred.

• Previous bar, bartending, or alcohol-service experience is a plus.

• Strong guest-service and communication skills.

• Comfortable working independently and making sound decisions.

• Able to remain professional and composed when handling guest concerns.

• Comfortable learning hotel technology, reservation systems, and operational procedures.

• Dependable attendance and punctuality are essential.

• Must be willing to work as part of a cross-functional boutique hotel team.

The Right Fit

The Winslow is a boutique hotel, and our approach to hospitality reflects that. We are looking for someone who can provide polished service without making it feel scripted.

You should be comfortable remembering a returning guest, offering a local recommendation, resolving a problem before it becomes a complaint, helping with beverage service when needed, and stepping outside of a traditional front desk role when the guest experience calls for it.

Schedule

This position is primarily scheduled:

3:00 PM–11:00 PM

Weekend and holiday shifts may be required based on hotel occupancy and operational needs.

The Winslow Hotel in Oklahoma City is a modern boutique hotel that combines contemporary comfort with a relaxed, welcoming atmosphere. Conveniently located near the Paseo Arts District, Bricktown, Penn Square Mall, and other popular Oklahoma City attractions, the hotel offers spacious studio-style accommodations designed for both business and leisure travelers. Guests enjoy amenities including complimentary breakfast, a 24-hour fitness center, meeting space, an outdoor patio with fire pits and games, a lobby bar, and thoughtfully appointed rooms featuring separate living areas and modern conveniences. The Winslow provides a stylish, comfortable stay while serving as an ideal base for exploring Oklahoma City's vibrant dining, entertainment, and cultural destinations.