Hotel Front Desk Agent Ft & Pt
Doubletree by Hilton Colorado Springs • Colorado Springs, CO, US
Posted 18 hours ago
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Handle customer complaints as necessary
- Has experience answering telephone calls and troubleshooting stressful situations
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Must have graduated high school, received a GED or equivalent
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Compensation
$16.50 - $17 hourly
At the DoubleTree, it's our unique CARE culture that inspires us to create and deliver exceptional experiences for our guests, Team Members, and the communities in which we live and work.
Our hotel is near I-25, five minutes from the Broadmoor World Arena, and it's under five miles from downtown Colorado Springs, Fort Carson, and the Cheyenne Mountain Zoo. Garden of the Gods is only a 20-minute drive away.
Competitive Wages, Sick Leave Pay, 401(k), and Hilton Employee Discounts.
The DoubleTree Colorado Springs is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, veteran or military status, disability, genetic information, or any other characteristic prohibited by federal, state, and/or local laws.
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