We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Handle customer complaints as necessary
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Communicate with housekeeping to make sure guest rooms are ready
Qualifications
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Comfortable taking telephone calls and mitigating stressful situations
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
High school diploma, GED, or equivalent
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Compensation
$15.50 - $16 hourly
About Best Western Cooperstown
Busy hotel in Cooperstown, New York by the Dream Park needs lots of good employees for the season. Come join the team!