Hotel Assistant General Manager

Embassy Suites by Hilton Orlando Lake Buena Vista • Orlando, FL, US

Posted 4 hours ago

Description

We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience.

Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you!

Responsibilities

Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service
Empower the human resources department to increase efforts for turnover management, employee motivation, and employee growth and retention by providing support
Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed
Collaborate with department heads and the general manager to develop an annual budget, and assess performance throughout the year, making modifications as needed to preserve profitability
Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas

Qualifications

Hilton experience

A proven record of experience managing a team, preferably in a hospitality role, is required
3+ years of experience working in a hotel or the hospitality industry required
Showcase exceptional organizational, communication, and problem-solving skills
A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field
This role requires a strong emphasis on putting the guest first and providing exceptional customer service

About Embassy Suites by Hilton Orlando Lake Buena Vista

Our Walt Disney World Good Neighbor resort offers a free scheduled shuttle to the parks or Disney Springs. Our hotel is built for family-friendly fun with tennis courts, indoor and outdoor pools, basketball, and volleyball courts, putting green, and fire pits.