To provide engaging, hands-on, and classroom-based instruction to participants enrolled in the Hospitality Training Program, preparing individuals for entry-level and advancement opportunities within the hospitality industry. This role delivers industry-aligned curriculum focused on employer-identified, in-demand skills, supports participants in earning program credentials, and maintains accurate instructional and student records. The Hospitality Instructor facilitates training in ServSafe competencies, customer service excellence, hotel front desk operations, and hospitality career exploration, and collaborates closely with Program Coordinators, Success Coaches, Career Navigators, and external employer partners to ensure strong student outcomes and workforce readiness. This position reports to the Director of Workforce Readiness, who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

• Lead inclusive, engaging classroom and hands-on training sessions for diverse learners, adapting instruction to multiple learning styles and skill levels.

• Develop, deliver, and continuously update industry-aligned curriculum focused on essential and in-demand hospitality skills identified by local employers and credentialing bodies.

• Prepare participants to successfully complete course assessments and earn industry-recognized credentials, including ServSafe and hospitality-specific certifications.

• Plan and manage instructional schedules, including daily training priorities, course sessions, assessments, and graduations.

• Maintain accurate student records, reports, and required documentation related to attendance, participation, progress, and credential attainment in accordance with Goodwill and funder requirements.

• Build and maintain relationships with local hospitality employers to support guest instruction, curriculum relevance, work-based learning opportunities, and job placement for program graduates.

• Other duties as assigned by the supervisor.

• High school diploma or equivalent, or the ability to obtain through The Excel Center.

• Associate or bachelor’s degree in hospitality, education, workforce development, or a related field preferred.

• Minimum of three years of relevant industry or instructional experience; prior teaching or training experience is strongly preferred.

• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

At Goodwill Industries of Michiana, our mission extends beyond providing job opportunities and community support. We are driven by a passionate commitment to creating an environment where innovation, enthusiasm, and collaboration flourish.

We believe that our success stems from the vibrant, people-focused culture we cultivate. Our team is dynamic, energetic, and dedicated to making a real difference. We celebrate creativity and value those who bring a positive, engaging presence to everything they do. Here, you’ll find a place where your ideas are encouraged, your voice is heard, and your influence has the power to inspire and effect meaningful change.

Join us at Goodwill Industries, where you’ll be part of a forward-thinking team that values your unique strengths and contributions. Here, you’ll find a workplace that not only aligns with your values but also empowers you to lead, innovate, and thrive.