Healthcare Administrative Coordinator

Hudson, MA | 32 hours/week | On-site | $32/hour

Essential Insights Counseling Center is looking for a Healthcare Administrative Coordinator to help keep our practice running smoothly and support the clients and clinicians we serve each day.

This role is a great fit for someone who is highly organized, communicates clearly, follows through reliably, and takes pride in helping a busy office feel calm, efficient, and well-supported. You will be an important part of the day-to-day functioning of the practice, supporting client communication, scheduling, insurance, and billing tasks, office organization, and the systems that help our team do their best work.

We are looking for someone who brings both professionalism and warmth to their work - someone who is detail-oriented, steady, collaborative, and genuinely cares about supporting a mental health practice grounded in inclusivity, accessibility, and high-quality care.

We're especially excited to hear from people who are:

• Highly organized and able to manage multiple responsibilities without losing track of details
• Strong communicators who interact professionally and kindly with clients and colleagues
• Dependable and consistent about following through on tasks
• Comfortable working both independently and as part of a team
• Calm, flexible, and solution-oriented
• Interested in supporting a mission-driven mental health practice

Benefits include:

• Medical, dental, and vision insurance
• Flexible spending account and dependent care account
• Life and Accidental Death & Dismemberment insurance
• Paid time off
• 401(k) with 3% employer contribution
• Flexible schedule

This position includes a mix of front-office, back-office, and operational support responsibilities. Depending on the day, you may be helping a client by phone, organizing intake paperwork, supporting billing workflows, following up on a task that needs closure, or helping the office stay organized and stocked.

Responsibilities include:

• Manage phone, voicemail, email, and client communication.
• Coordinate scheduling, intake paperwork, and accurate EHR records.
• Verify insurance benefits and support claims, billing, and follow-up in collaboration with the biller.
• Assist with clinician credentialing and client balance follow-up.
• Support payroll, office management, and supply ordering.
• Help improve administrative systems and workflows for efficiency and consistency.
• Maintain confidentiality, attend required meetings and trainings, and provide general administrative support as needed.

• Previous administrative experience required.
• Experience in a healthcare, medical, or mental health setting strongly preferred.
• Strong organizational, time management, and follow-through skills.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to handle confidential and sensitive information appropriately.
• Proficiency with Microsoft Office and Google Workspace.
• Familiarity with insurance verification, claims, and billing procedures is a plus.

At Essential Insights Counseling Center, we are dedicated to providing hope, wellness, and healing to people in our community in Hudson, MA, and throughout Massachusetts.

We believe mental health is essential to well-being, and that all people should be valued, accepted, and empowered. We strive to create an environment that is culturally sensitive, inclusive, and accessible to all, and we are committed to providing quality, personalized mental health services with integrity and compassion.

Our team values thoughtful care, collaboration, professionalism, continued growth, and creating a workplace where people feel supported.

We are guided by values that shape how we care for clients and how we work together as a team:

• Inclusivity
• Collaboration
• Accessibility
• Professionalism
• Competence
• Support

We are committed to building a culture where people feel respected, encouraged, and able to thrive.