As a Guest Services Representative at Candlewood Suites, you'll be at the heart of creating memorable experiences for our guests. We're a team that values dedication, and you'll be instrumental in maintaining our reputation for guest satisfaction and cleanliness. Every day, you'll engage with guests, providing them with the warm, welcoming service that sets us apart. Our supportive work environment fosters your growth, ensuring you not only meet but exceed guest expectations.

Join us, and you'll find a company that invests in its people. We offer competitive compensation and career advancement opportunities, all within a culture that celebrates innovation and teamwork. At Candlewood Suites, your contributions are valued, and your professional journey is important to us. Let's work together to uphold our status as a top-rated hotel and continue to make a difference in the hospitality industry.

• Welcome guests with a warm smile and ensure they feel at home from the moment they arrive.
• Efficiently manage check-in and check-out processes, ensuring accuracy and attention to detail.
• Respond promptly to guest inquiries, providing clear and helpful information about hotel services and local attractions.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and meet our high standards of cleanliness.
• Handle guest complaints with empathy and professionalism, turning challenges into positive experiences.
• Maintain accurate records of guest transactions and reservations, ensuring data integrity and confidentiality.
• Assist in managing the lobby area, ensuring it remains clean, organized, and inviting for all guests and visitors alike.

• Experience in hospitality or customer service roles, ensuring guests feel valued and welcome.
• Ability to manage check-in and check-out processes with precision and attention to detail.
• Proven track record of handling guest inquiries and providing clear, helpful information.
• Strong communication skills to effectively coordinate with housekeeping and maintenance teams.
• Empathy and professionalism in resolving guest complaints, turning challenges into positive experiences.
• Proficiency in maintaining accurate records of guest transactions and reservations.
• Capability to assist in managing and maintaining a clean, organized, and inviting lobby area.

Candlewood Suites Fairbanks opened in 2016 and has been one of the top-rated hotels in the area for Guest Satisfaction and Cleanliness. We are looking to add someone to our team who can help us continue that trend and grow it.