Guest Service Representative - Front Desk Agent

StudioRes Davenport • Davenport, FL, US

Posted 1 hour ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Field customer complaints when necessary
Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications

Has previous experience or working knowledge of Microsoft Office and reservation management systems
High school diploma, GED, or equivalent
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Has experience answering telephone calls and troubleshooting stressful situations

Compensation

$17 - $18 hourly

About StudioRes Davenport

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!