Guest Service Agent

Hotel Indigo Waco-Baylor • Waco, TX, US

Posted 4 days ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. This role is full-time and will be the PM shift (3 PM- 11 PM). If this sounds like you, apply today!

Responsibilities

Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Work with the housekeeping staff to ensure rooms are ready for new guests
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Handle customer complaints as necessary

Qualifications

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Well-versed in taking telephone calls and handling stressful situations
1+ year of hotel industry experience or related job preferred
Working knowledge of Microsoft Office and reservation management systems
Must have graduated high school, received a GED or equivalent

Compensation

$14 - $17

About Hotel Indigo Waco-Baylor

Hotel Indigo is an upper upscale boutique hotel brand focused on creating a uniquely local experience in each of our hotels. We deliver a beautiful perspective of the neighborhood, bringing its sights, sounds, and flavors into our spaces.