Guest Service Agent
Marriott Seattle Airport • Seattle, WA, US
Posted 7 hours ago
Description
Joining our team at the Seattle Airport Marriott as a hotel guest service agent is the main welcoming face of the hotel, who manages guest arrivals, handles daily requests, and processes payments.
Responsibilities
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Mitigate customer complaints as needed
- Bookkeeping: keep accurate records of all hotel guest account information
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Communicate with housekeeping to make sure guest rooms are ready
Qualifications
- Working knowledge of Microsoft Office and reservation management systems
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Has experience answering telephone calls and troubleshooting stressful situations
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Must have graduated high school, received a GED or equivalent
Compensation
$22.01/hour
About Marriott Seattle Airport
Stay minutes from Seattle/Tacoma International Airport at Seattle Airport Marriott, a modern full-service hotel offering upscale accommodations, complimentary airport shuttle service, flexible meeting space, and seamless access to downtown Seattle, cruise terminals, sporting venues, and major corporate offices. Recently redesigned with modern Pacific Northwest-inspired style, the hotel combines the convenience of an airport location with elevated amenities ideal for business travelers, groups, airline crews, and leisure guests exploring Seattle.
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