Guest Service Agent

Woodspring Suites Davenport • Davenport, FL, US

Posted 1 hour ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

Connect with the housekeeping department to ensure guest accommodations are ready
Field customer complaints when necessary
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications

Has previous experience or working knowledge of Microsoft Office and reservation management systems
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Must have graduated high school, received a GED or equivalent
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Comfortable taking telephone calls and mitigating stressful situations

Compensation

$16 hourly

About Woodspring Suites Davenport

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!