Guest Service Agent

Hampton by Hilton, Brigham City • Brigham City, UT, US

Posted 3 hours ago

Description

We are seeking an enthusiastic, service-driven Part-Time Front Desk Agent to join our guest services team. This role is ideal for someone who enjoys creating memorable guest experiences and takes pride in delivering friendly, dependable service. As the first point of contact for our guests, you will play a key role in representing the Hampton by Hilton brand.

What You’ll Do:

Greet and welcome guests with warmth and professionalism
Check guests in and out efficiently while managing reservations and guest accounts
Respond to guest inquiries and resolve concerns in a courteous, solution-focused manner
Communicate clearly with team members to ensure smooth daily operations
Uphold Hilton brand standards to deliver a consistent and exceptional guest experience

What We’re Looking For:

Strong communication and customer service skills
A positive attitude and passion for hospitality
Ability to multitask in a fast-paced environment
Reliable, detail-oriented, and team-focused mindset

Position Details & Opportunities:

Part-time position
Flexible scheduling, including weekends and holidays as needed
Opportunities for cross-training and crossover into other departments based on interest and business needs
Supportive work environment with opportunities for growth within the Hilton family

If you love working with people and enjoy learning different aspects of hotel operations while being part of a team that puts guests first, we’d love to hear from you—apply today!

Responsibilities

Mitigate customer complaints as needed
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Communicate with housekeeping to make sure guest rooms are ready

Qualifications

Well-versed in taking telephone calls and handling stressful situations
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Must have graduated high school, received a GED or equivalent
Working knowledge of Microsoft Office and reservation management systems
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Compensation

$12 - $13 yearly

About Hampton by Hilton, Brigham City

Hotel Description
Hampton by Hilton – Brigham City is a proud member of the Hilton family, known for delivering warm, reliable service and memorable guest experiences. Located in the heart of downtown Brigham City, our hotel features 73 well-appointed rooms and a welcoming atmosphere where guests feel at home, and team members feel supported. We’re a close-knit team that believes great service starts with people who enjoy working together and take pride in what they do.

Why Work With Us?
At Hampton by Hilton – Brigham City, you’re more than just an employee—you’re part of a team that values respect, teamwork, and growth. We offer a supportive work environment, opportunities to develop your skills, and access to the outstanding benefits and career advancement opportunities that come with being part of the Hilton brand. If you’re passionate about hospitality and enjoy making a positive impact every day, we’d love to have you join us.