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Guest Service Agent

Hampton Inn & Suites Tifton • 720 U.S. Hwy 319, Tifton, GA, US

Posted 5 hours ago

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Handle customer complaints as necessary
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • High school diploma, GED, or equivalent
  • Comfortable taking telephone calls and mitigating stressful situations
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Compensation

$12 - $14 hourly

Compensation & Benefits

  • Competitive base salary + performance-based incentives

  • Career growth opportunities within a growing hospitality organization

  • Collaborative and supportive team environment

Perks & Benefits

ARK Hospitality offers a wide range of perks and benefits designed to support you and your family:

  • 401(k) with company match

  • Comprehensive health, dental, and vision insurance

  • Paid time off (PTO)

  • Professional development and advancement opportunities

  • Ongoing learning and continued education support

  • Wellness programs and initiatives

  • Community involvement opportunities

  • Collaborative, diverse, and team-driven culture

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