Are you friendly, dependable, and enjoy helping people? We are looking for a personable and customer-focused team member to join our team in a dual role as a Gift Shop Attendant & PBX Operator!

In this position, you will help create a welcoming experience for our hotel guests by providing excellent customer service in our gift shop and assisting with incoming calls and guest requests.

What We Offer:

• Competitive pay

• Monthly bonus opportunities

• Free on-site parking

• Free employee meals

• Employee discounts at IHG hotels worldwide

• Opportunities for professional growth and advancement

What You’ll Do:

• Welcome guests and provide friendly, helpful customer service.

• Operate the gift shop, assist customers, and process purchases.

• Maintain an attractive, clean, and organized gift shop.

• Answer and direct incoming hotel phone calls professionally.

• Assist guests with questions, requests, and general hotel information.

• Communicate guest needs and requests to the appropriate departments.

• Provide prompt, courteous, and professional service at all times.

What We’re Looking For:

• Friendly, outgoing, and customer-service-oriented.

• Strong communication and multitasking skills.

• Dependable, organized, and detail-oriented.

• Comfortable handling cash and operating a POS system.

• Basic computer and telephone skills.

• Previous hospitality or retail experience is a plus!

Be part of a team that makes every guest feel welcome!

If you enjoy interacting with people and creating memorable guest experiences, we would love to meet you!

Apply today and help us create unforgettable experiences for our guests.

Knoxville's Premier Hotel. The Crowne Plaza Knoxville has consistently ranked in the top 10 of all Crowne Plazas in the Americas. Our newly renovated hotel boasts 195 well-appointed rooms and 15,000 sq ft of meeting space. We offer top amenities, including our renowned Mahogany's Restaurant, The Library Bar, On- and Off-Site Catering, and a two-story fitness facility. With our central location, our guests are only steps away from all that Downtown Knoxville has to offer.