General Manager

Holiday Inn Express Vermilion • Vermilion, OH, US

Posted 3 months ago

Description

Do you flourish in a fast-paced atmosphere where you can demonstrate your leadership abilities? If this is the case, we have an excellent opportunity for you as our next general manager. Our busy hotel requires a creative thinker who can introduce new ideas to increase revenue and establish customer relationships to encourage repeat business. You will not only lead our team, but you will also need to provide the best service to our guests. Day-to-day duties will involve hiring new employees, training them, managing all hotel departments, and guaranteeing outstanding guest satisfaction. Our ideal candidate has 5 or more years of experience leading a hotel or hospitality team and is dedicated to providing our customers with a 5-star experience. Apply now if you're ready for a new challenge!

Responsibilities

Leadership & Team Building (Primary Focus)

Take full ownership of recruiting, hiring, training, and retaining team members in a competitive labor market
Lead from the front by working alongside the team when needed to maintain service standards
Build a respectful, consistent, and accountable work culture that encourages retention
Develop department leads and cross-train team members to support operational stability
Create schedules that balance labor control with realistic coverage needs

Hotel Operations & Guest Experience

Oversee daily operations of a 66-room limited-service hotel
Ensure guest satisfaction scores, online reviews, and brand standards remain strong despite staffing challenges
Personally resolve guest issues and service recoveries when necessary
Conduct routine inspections of rooms, public areas, and back-of-house spaces
Maintain a clean, safe, and well-presented property at all times

Financial & Administrative Ownership

Manage labor costs, overtime, and productivity in alignment with budget realities
Oversee daily, weekly, and monthly accounting and reporting
Control expenses while ensuring the hotel remains operationally sound
Manage purchasing, inventory, and vendor relationships

Sales, Community & Brand

Build relationships with local businesses and community partners
Represent the hotel professionally in the local market
Execute brand initiatives and prepare for brand inspections
Maintain full compliance with IHG standards, company policies, and safety regulations

Empower hotel staff to excel in superior guest service to drive financial success through strong leadership and creative operational strategies
Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them
Generate a budget that ensures guest satisfaction and quality of services while also keeping costs balanced and profit margins maximized
Devise the cleanliness and upkeep of the hotel's rooms, public areas, and grounds in order to cultivate a reputation for quality
Construct and manage a straightforward and effective marketing strategy to promote the hotel's services and amenities

Qualifications

Required

Proven experience leading a hotel with staffing challenges
Minimum 2–3 years of hotel management experience, preferably as a GM or Assistant GM
Strong hands-on leadership style; comfortable being operationally involved
Experience recruiting, training, and stabilizing hourly hotel teams
Ability to remain calm, organized, and solutions-focused under pressure
Strong guest service instincts and problem-solving skills
Willingness to work flexible hours, including weekends and holidays

Strongly Preferred

Experience in limited-service hotels (50–100 rooms)
Prior Holiday Inn Express or IHG brand experience
Background in markets with tight labor availability
Leaders who enjoy building structure where it doesn’t yet exist

Exhibit excellent organizational, communication, and problem-solving abilities
A proven record of experience managing a team, preferably in the hospitality field, is required
High school diploma or equivalent GED; degree in hospitality or related field of study preferred
This role requires a strong emphasis on putting the guest first and providing exceptional customer service
Must have at least 5 or more years of experience in the hospitality field

Compensation

$62,000 - $75,000/year

About Holiday Inn Express Vermilion

Structure Hospitality is a Utah-based hotel management company that believes strong teams build strong hotels. We take a hands-on approach to operations, working closely with our General Managers to drive performance, build stable teams, and deliver exceptional guest experiences.

We don’t believe in managing from a distance. Our leadership team provides clear expectations, operational support, and ongoing guidance-especially in challenging markets. At Structure Hospitality, we invest in our people, knowing that consistency, accountability, and respect are the foundation of long-term success for our hotels and our partners.