Opportunity: General Manager

Nestled in the heart of Washington, DC’s vibrant Dupont Circle neighborhood, Hotel Madera is a premier boutique retreat celebrated for its residential warmth, eclectic charm, and acclaimed neighborhood restaurant, Firefly. We are seeking a General Manager to oversee daily operations, cultivate an engaged team culture, and deliver outstanding commercial and guest satisfaction results. As the strategic leader of this urban oasis, you will champion our personalized, community-rooted hospitality standard while steering the long-term growth and operational excellence.

Your Growth Path

Area General Manager - Regional Director of Operations – Vice President of Operations

Your Focus

Leadership

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.

• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.

• Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.

• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.

• Implement best practices to uphold quality and safety standards.

Employee Development

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Your Background and Skills

• Associate's or Bachelor’s Degree in Business, Hospitality, or a related field.

• Previous hotel management experience required.

HHM Benefits & Perks

• Medical, Dental, and Vision Health Insurance

• Paid Time Off

• 401(k) Company Match

• Free Basic Life Insurance

• Travel Discounts

• Commuter Transit and Commuter Parking Benefits

• Employee Assistance and Wellness Program

• Educational and Professional Development Support

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It