The Dolce by Wyndham Hollywood is looking for a Front Office Supervisor to support the Front Office Manager in overseeing the Front Desk team. The supervisor will ensure guests receive prompt, efficient, and friendly service, meeting all their needs and ensuring high levels of guest satisfaction.

Essential Job Tasks:

• Assists in the operations of the Front Desk by supervising all Guest Service associates.
• Ensures guest satisfaction by responding to guest request in a friendly, service oriented manner, resolving guest complaints, and greeting in-house guests.
• Fills in at the Front Desk during busy periods or when staffing needs dictate.
• Performs other duties as assigned by management.

OTHER TASKS

• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high pressure situations
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

Working Conditions

• Ability to work irregular shifts, weekends, holidays and overtime as activity levels demand. AM and PM Shifts

Qualifications

• Prior Wyndham experience ideal but not required

Koosh Collection is a growing hospitality and restaurant group focused on creating unique experiences for our guests and building a strong team of talented, passionate, and dedicated people.

Our collection includes different hotels, restaurants, and hospitality concepts, each with its own personality, culture, and style. We believe that great hospitality starts with great people, which is why we are always looking for talented, motivated, and unique individuals who want to grow with us and make a difference.

At Koosh Collection, our leaders work together to maintain high standards of guest service, quality, and hospitality across our properties while giving our team members opportunities to learn, grow, and develop their careers.

We are looking for people who are ready to bring their personality, talent, creativity, and passion for hospitality to our team.

Come grow with Koosh Collection and be part of something unique.