Front Office Manager
La Quinta Inn & Suites , Mesa West•Mesa, AZ, US
Posted ago
Description

Are you ready to step into a pivotal role at La Quinta Inn & Suites, Mesa West in Mesa, AZ, US? Join our team as a Front Office Manager and become a key player in creating exceptional guest experiences. At La Quinta, we value teamwork, excellence, and a passion for hospitality. As the Front Office Manager, you will oversee daily operations, ensure guest satisfaction, and lead a dedicated team to success. This role offers the opportunity to showcase your leadership skills and contribute to the success of our hotel. Come be a part of our welcoming environment where every guest feels at home.

Responsibilities
  • Supervise front office staff to ensure excellent customer service and smooth operations.
  • Manage reservations, check-ins, and check-outs to ensure accuracy and efficiency.
  • Oversee billing and payment processes to minimize errors and discrepancies.
  • Develop and implement front office policies and procedures to enhance guest experience and streamline operations.
  • Handle guest inquiries, complaints, and feedback promptly and professionally to ensure guest satisfaction and loyalty.
Qualifications
  • 2+ years of experience in hotel management or related field
  • Proficient in Microsoft Office Suite and hotel management software
  • Excellent communication and customer service skills
  • Strong organizational and problem-solving abilities
  • Ability to work nights, weekends, and holidays
Compensation
$36,000
About La Quinta Inn & Suites , Mesa West

Our signature "Count on Me" service culture encourages each team member to be responsive, and respectful, and deliver great experiences to our guests, partners, and communities.


OUR CORE VALUES

  • Integrity: We hold ourselves to the highest standards. We’re responsible, truthful, and transparent. We do the right thing.
  • Accountability: We honor our commitments and deliver results. Under any circumstance, we stand up and say: “Count on Me.”
  • Inclusive: We respect differences in people, cultures, ideas, and experiences. We foster partnership. We welcome all.
  • Caring: We never underestimate the power of compassion. We generously give our time, attention, and action.
  • Fun: Fun is an energizing force. When we have fun doing what we love, our guests love their experiences with us.
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