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Front Desk Team Leader

Extended Stay America Premier Suites Portland - North • Portland, OR, US

Posted 2 months ago

The Hotel Front Desk Team Leader will have minimal supervision. This role is responsible for exercising independent judgment to manage the daily operations related to optimally operating the front desk. The ideal candidate understands, appreciates, and embraces our vision, mission, and values. You will act as a leader who is a self-starter and understands the position requires 24-hour availability.
  • Perform administrative tasks, including reviewing timecards and completing operational checklists.
  • Inspect "back of house" areas to ensure brand and company standards are being met.
  • Training, mentoring, and supervising front desk staff.
  • Promoting and marketing the business.
  • Communicate daily with team members to maintain high service standards and foster teamwork.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • High school diploma or GED required
  • 1–3 years of experience in a leadership role within the hotel or hospitality industry preferred.
  • Proven customer service skills with a guest-focused mindset.
  • Expert-level knowledge of general hotel industry practices and policies.

Compensation

$19 - $21 hourly

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.

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