The Front Desk Supervisor is responsible for supporting all aspects of hotel operations while maintaining Fairfield Inn by Marriott Brand Standards. The Front Desk Supervisor serves as a leader for all front desk and sales operations, ensuring operational efficiency, exceptional guest satisfaction, employee accountability, and financial responsibility.

The ideal candidate must be highly organized, detail-oriented, technologically proficient, and capable of making timely operational decisions while maintaining professionalism and strong communication skills. This position requires availability, flexibility, and the ability to lead the property in the absence of the General Manager.

Must be available to cover front desk shifts due to call outs/team vacation requests.

Must be available to work 3 pm- 11 pm or 11 pm- 7 am.

• Conduct weekly Department Head Meetings
• Resolve Guest Complaints in a timely manner
• Respond to Guest Satisfaction Surveys
• Ensure accuracy of company emails (Night Audit Reports and Arrival Reports)
• Invoice Coding
• Petty Cash Reconciliation
• Running Payroll
• Monitoring Employee Hours (Preventing Overtime)
• Monitoring hotel occupancy 30 days in advance, preventing oversells
• Tracking Service Scores
• Developing strategies to meet Overall Satisfaction, Check-In Experience, and Room Cleanliness Scores
• Qualifying, Interviewing, Hiring, Disciplining, and Terminating Employees
• Host Monthly Staff meetings
• Maintain a functioning form of contact, available 24/7
• Book a meeting room
• Capturing sales leads and booking groups

• Minimum of 1–2 years of hotel front desk experience preferred
• Previous supervisory or leadership experience in hospitality preferred
• High school diploma or equivalent required
• Flexible schedule availability, including weekends and holidays
• Ability to work in a fast-paced environment while maintaining professionalism

Fairfield Inn Tallahassee North is a structured and organized establishment that takes pride in the service we provide to our guests. We strive to ensure that every guest is happy, all the while maintaining a healthy work environment. The care for our guests unifies the staff and gives purpose to every staff member. We focus on celebrating our successes and improving the operational process with feedback from our guests.

We treat one another with respect, offer abundant communication, and work as a team to accomplish our most important goal: heightened Guest Satisfaction and efficient operations. Management is always available to assist the staff in professional pursuits or personal endeavors by providing resources and helping to accomplish goals.