Front Office Coordinator

Pooches Paradise • Kansas City, MO, US

Posted 2 months ago

Description

Join Pooches Paradise, where our front office coordinator becomes the heartbeat of our facility, ensuring every interaction is filled with warmth and professionalism. You'll be the friendly face that greets our guests, providing exceptional service and support in handling inquiries, scheduling appointments, and managing communications.

Your role is vital in creating a welcoming environment where both our two-legged and four-legged guests feel valued and cared for. We're seeking someone who is enthusiastic about contributing to a team where creativity and dedication are celebrated, and who is eager to grow alongside us. If you're passionate about delivering a top-notch experience and thrive in a dynamic setting, we invite you to be part of our dedicated team. Let’s create a delightful experience for every guest together!

Responsibilities

Must have outstanding client service skills, getting to know clients and their needs
Maintain guest records through contact with clients and Veterinarians
Assist new clients with information, procedures, and requirements for setting up temperament tests
Answer phones, emails, and texts to help clients with reservations and general information about our business
Must be able to appropriately handle dog sizes ranging from 2 lbs. to 175 lbs. on a leash while maintaining control and keeping your team safe
Understanding the client's instructions and/or special needs for boarding/daycare check-ins and check-outs, and being able to communicate these needs to the kennel staff, and electronically documenting
Give facility tours (within 4 weeks of hire)
Soft selling and marketing are an absolute must

Answer phone calls and emails and communicate relevant information to the appropriate parties
Manage incoming and outgoing mail and handle deliveries
Give every employee, client, and visitor a warm welcome at the front desk and communicate any important information or directions
Schedule appointments and ensure the business calendar is accurate and up-to-date
Plan for company trips and outings and provide itineraries to ensure off-site activities are a success

Qualifications

Previous dog handling and/or veterinarian experience is preferred, albeit not required
1+ years of relevant reception/client service experience required
Ability to multitask and prioritize daily tasks

Exhibits working knowledge of Microsoft Office and basic computer skills
Excellent interpersonal skills, organizational skills, customer service skills, and verbal communication skills
Comfortable taking telephone calls and mitigating stressful situations
At least one year of receptionist or administrative assistant, experience, or similar preferred
Must have graduated high school, received a G.E.D. or equivalent

Compensation

$15 - $15/hour

About Pooches Paradise

Pooches Paradise is a family-owned small business in the heart of Waldo (KCMO). We take care of your dogs as if they were our own. We are a dog daycare, boarding, grooming, and training facility. Focusing on personalized attention for each guest, we provide interactive playtime in a safe and stimulating environment for doggy daycare and boarding guests.

Our exceptionally trained staff knows each pet and owner by name and ensures the quality of care for each pooch.

Pooches Paradise is deeply committed to the health and safety of our guests.

At Pooches Paradise, your dog’s comfort and happiness are our priority. Our dog-loving staff provides personalized attention to each guest and offers you peace of mind knowing your pooch is well cared for while you are away.

Website: www.poochesparadise.com