Front Desk Manager

Microtel Inn & Suites by Wyndham Wheeling at The Highlands • Triadelphia, WV, US

Posted 1 hour ago

Description

We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!

Responsibilities

Gather financial information and generate occupancy reports for the general manager
Lead operations at the front desk and make sure guests have an exceptional stay
Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
Hold responsibility for the front desk budget and order any necessary office supplies
Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies

Qualifications

At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
Experience with MS office and bookkeeping skills desired
Showcase exceptional multitasking, communication, and management skills
Prior hospitality experience of 1 year is required for this position
Must possess a high school diploma or equivalent certification (GED)

About Microtel Inn & Suites by Wyndham Wheeling at The Highlands

Our award-winning Microtel Inn & Suites by Wyndham Wheeling at The Highlands hotel is the ideal fit for value-conscious travelers who do not want to sacrifice comfort. Our Wheeling hotel is located at The Highlands, just off I-70, only 20 minutes from Washington, PA.