Front Desk Manager

Fairfield Inn by Marriott Downtown SLC • Salt Lake City, UT, US

Posted 2 years ago

Description

We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!

Responsibilities

Handle the front desk budget and order office supplies as needed
Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
Generate occupancy reports and compile financial information for the general manager
Lead operations at the front desk and make sure guests have an exceptional stay
Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints

Qualifications

Must possess a high school diploma or equivalent certification (GED)
2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
Experience with MS office and bookkeeping skills desired
Have superb communication skills, management skills, and multitasking skills
1 year of previous experience working in the hospitality industry

Compensation

$17 - $20 hourly

About Fairfield Inn by Marriott Downtown SLC

Five Rivers Hospitality is a rapidly growing hospitality management and real estate investment company, headquartered in Salt Lake City, Utah. Recognized as one of the Mountain West’s leading and fastest-expanding hospitality firms, Five Rivers has built a strong and diverse presence across 13 states, with a portfolio of properties that continues to grow year after year.

The company provides comprehensive expertise across the full hospitality lifecycle—from acquisitions, planning, and development to operations, repositioning, and disposition. Leveraging innovative management practices and a data-driven approach, Five Rivers Hospitality consistently delivers exceptional performance, maximizing asset value while enhancing the guest experience.

Guided by a commitment to growth, innovation, and service, the company is well-positioned to continue shaping the future of hospitality in the Mountain West and beyond.