Love the energy of a busy hotel and helping a team find its rhythm? As Front Desk Manager at Fairfield Inn & Suites Newport Cincinnati in Newport, KY, you’ll lead the front desk team at a riverfront hotel welcoming guests visiting Northern Kentucky and downtown Cincinnati. You’ll create warm arrivals and help guests feel taken care of throughout their stay.

You’ll be right there with your team—coaching, celebrating wins, and jumping in when the lobby gets lively. When plans change, or a guest needs help, you’ll listen, take ownership, and keep things moving. Clear communication and following through are part of how you work, and you’re always open to a better way of doing things.

At RHH, we take hospitality seriously and make room for some fun along the way. If you enjoy bringing out the best in people and creating a place where guests and teammates feel welcome, we’d love to meet you.

• Lead daily front office operations, keeping reservations, arrivals, departures, guest requests, and accounts running smoothly.
• Turn hotel priorities into clear team goals and daily plans, so associates know what matters and where to focus.
• Help hire, train, schedule, and develop front office associates. Balance staffing with guest needs, the team's workload, and the hotel's financial goals.
• Lead by example, work alongside your team, and step in at the front desk when needed. Build trust by communicating honestly, treating people respectfully, and following through.
• Keep the team connected through regular check-ins and clear shift handoffs. Share expectations, recognize great work, and address concerns early.
• Coach in the moment: notice what's working, give useful feedback, and help associates build the confidence and judgment to take care of guests.
• Listen to guests, handle concerns calmly, and work through disagreements fairly. Take ownership of solutions and follow up to make sure the issue is resolved.
• Use guest feedback and everyday observations to improve service, strengthen team routines, and give guests a reason to return.
• Coordinate room readiness, special requests, and operational needs with housekeeping, maintenance, and other departments.
• Review front office reports, payments, and occupancy information. Resolve or escalate discrepancies, manage approved resources, and help the department meet its financial goals.
• Oversee same-day room availability and selling procedures, working with hotel leadership and revenue partners to support room revenue and accurate inventory.
• Keep the front office organized and reinforce guest privacy, cash-handling, payment, and credit procedures. Apply policies consistently and complete performance or disciplinary documentation through RHH's approved processes.
• Help the team follow the property's brand standards and loyalty member service standards, including guest recognition and applicable member benefits.
• Partner with the General Manager on assigned projects and operational priorities, keeping progress, challenges, and next steps clear.

• A high school diploma or equivalent certification (GED).
• At least two years of experience in front office management, front desk operations, or a similar position in hospitality or a related field, including at least one year of hospitality experience.
• Experience leading or supervising a guest service team, with a practical, supportive approach to coaching others.
• Strong communication, multitasking, organization, and management skills, with the ability to solve problems and keep competing priorities moving calmly.
• Working knowledge of hotel reservation, property management, and guest account systems.
• The ability to review operational reports and coordinate effectively with other hotel departments.
• Dependable follow-through and a willingness to learn, welcome feedback, and help teammates develop.
• Bookkeeping skills and experience using Microsoft Office.

Why Join Rolling Hills Hospitality

Since 2005, Rolling Hills Hospitality has grown from one rural Kentucky property into a portfolio of distinctive hotels and restaurants, guided by the Rolling Hills Way: a warm welcome, care for the details, and real follow-through. Our leaders coach, recognize great work, and help associates grow. Eligible associates may enjoy:

• Medical, dental, vision & life insurance

• Paid vacation, holidays & sick time

• Jury duty pay and family & medical leave

• Career development & internal promotion

• Recognition & bonus programs

• Supportive team culture focused on work-life balance

• Explore by Marriott Bonvoy discounted room rates

Benefits vary by employment status and eligibility. Travel discounts are tied to your hotel's brand family and program rules.