How would you like to join a team that truly allows you to serve others?

At Nelson Elder Care Law, we are committed to serving families by living our core values every day: Client Committed, Own It, Humbly Confident, Get Stuff Done Right, and Flocking Together. If you value professionalism, compassion, teamwork, and purpose-driven work, this may be the role for you.

The Front Desk Administrator plays a critical role in supporting clients and the legal team by managing the office calendar, meeting spaces, and front office operations. This role ensures every client receives a warm welcome and a smooth, organized onboarding experience from the moment they walk through our doors.

Please note that this role does require you to be on-site in Marietta, Ga.

As a Front Desk Administrator, you will:

• Greet clients, guests, attorneys, and employees with warmth and professionalism
• Create a positive and welcoming first impression on behalf of the firm
• Ensure visitors are comfortable by offering beverages, snacks, and assistance as needed
• Maintain the cleanliness and organization of the front office, entryways, conference rooms, and restrooms
• Ensure conference rooms are clean, stocked, and fully functional (furniture, technology, window treatments, and appliances)
• Manage and proactively coordinate calendars and meeting rooms to avoid scheduling conflicts
• Schedule client calls and meetings, ensuring legal team calendars are accurate and efficient
• Prepare and facilitate engagement agreements as directed by the legal team
• Accurately process client payments and ensure daily completion
• Manage incoming and outgoing mail, deliveries, and packages
• Open and maintain client files in the Client Management Software, cloud storage, and physical filing system
• Support Client Relationship Managers and legal team members by preparing files and materials for daily meetings
• Update tasks and client information in the Client Management Software daily
• Perform general administrative and office support duties as needed

Required Skills/Abilities:

• Ability to multitask in a fast-paced environment. Must be able to maintain a pleasant and calm demeanor under stress/uncertainty
• Excellent verbal communication skills
• Excellent interpersonal and customer service skills
• Strong attention to detail
• Basic understanding of administrative and clerical procedures and systems
• Proficient with CRM database, Microsoft Office, and Mac OS

Why Nelson Elder Care Law?

Work That Matters: The work we do changes lives. Every case represents a family looking for guidance, protection, and peace of mind during a difficult season.

A Team That Cares: We believe culture matters. We work hard, support each other, celebrate wins, and genuinely care about both clients and our teammates.

Growth Opportunities: We're committed to developing our people. Whether you're looking to deepen your legal expertise or grow your career, we'll provide opportunities to learn, contribute, and advance.

Ownership and Impact: We trust our team members to take ownership of their work and make a meaningful impact on the client experience every day.

Benefits & Perks:

• Medical, Dental & Vision (Company pays 50% of premiums)
• Company-paid basic life and disability
• 401(k) with company match
• Free Estate Planning
• PTO and holidays
• Paid trip after 5 years! Recognition, events, celebrations, and more
• Professional growth opportunities and career path