Front Desk Manager

Residence inn by Marriott Los Angeles LAX • Los Angeles, CA, US

Posted 2 hours ago

Description

We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!

Responsibilities

Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
Generate occupancy reports and compile financial information for the general manager
Hold responsibility for the front desk budget and order any necessary office supplies

Qualifications

2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
Experience with MS office and bookkeeping skills desired
Applicants must have a high school diploma or GED
1 year of previous experience working in the hospitality industry
Showcase exceptional multitasking, communication, and management skills

Compensation

$70,000 - $75,000/year

About Residence inn by Marriott Los Angeles LAX

The Residence Inn by Marriott Los Angeles LAX/Century Blvd features the largest guest suites among extended-stay hotels near LAX. Each suite includes a sofa bed and a full kitchen with a microwave, fridge, stovetop, dishwasher, and cookware. Enjoy free hot breakfast, Wi-Fi, and a 24-hour shuttle to/from Los Angeles International Airport. As a top Los Angeles Airport hotel, we also offer an outdoor heated pool, fitness center, and three onsite restaurants: Starbucks, Jersey Mike's, and Antonio's Artisan Pizza. Whether you're visiting for business or leisure, our hotel in Los Angeles, CA, is near SoFi Stadium, Intuit Dome, The KIA Forum, and YouTube Theater. We're also convenient to El Segundo, Manhattan Beach, Marina del Rey, and Hollywood—making us a standout among hotels in Los Angeles, CA.