Front Desk Manager
Holiday Inn Harrisburg East • Harrisburg, PA, US
Posted 6 months ago
Description
We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!
Responsibilities
- Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
- Hold responsibility for the front desk budget and order any necessary office supplies
- Generate occupancy reports and compile financial information for the general manager
- Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
- Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
Qualifications
- 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
- High school diploma or equivalent certification required (GED)
- Bookkeeping skills and experience with MS Office a plus
- Showcase exceptional multitasking, communication, and management skills
- 1 year of previous experience working in the hospitality industry
Compensation
$50,000/year
About Holiday Inn Harrisburg East
Welcome to our hotel in Middletown, PA, just 20 minutes from Hersheypark and minutes from Harrisburg International Airport! Conveniently located near the state capital of Harrisburg, we offer easy access to government offices and downtown attractions. Our hotel is the perfect base to explore Pennsylvania's best attractions. Enjoy thrilling rides at Hersheypark, exciting events at the Giant Center, and the Pennsylvania Farm Show Complex & Expo Center.
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