Front Desk Concierge

Fairfield Inn by Marriott Downtown SLC • Salt Lake City, UT, US

Posted 2 years ago

Description

Our busy hotel is looking for a dedicated concierge ready to provide excellent customer service and local recommendations for our hotel guests and ensure they have everything they need during their stay. You will act as the greeter and first point of contact for guests helping to check visitors in, make bookings, recommend local activities or restaurants, and arrange transportation. Our ideal candidate is outgoing and confident, likes working with the public, and is detail-oriented. If you're searching for a rewarding job in hospitality, apply now!

Responsibilities

Address issues and complaints from guests and find an appropriate answer
Function as a contact point for guests seeking support or information and taking care of their needs and expectations
Gather in-depth knowledge about the premises as well as local venues and businesses to give the best recommendations
Take and distribute messages or mail, and reroute calls by answering the phone and making reservations
Arrange activities, excursions, and transportation for hotel guests per their request

Qualifications

High school diploma, GED, or equivalent
Has experience answering telephone calls and troubleshooting stressful situations
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Expertise of the local area to make recommendations for restaurants and other activities
Displays impeccable interpersonal, time management, organizational skills, and customer service skills

Compensation

$15-16 DOE

About Fairfield Inn by Marriott Downtown SLC

Five Rivers Hospitality is a rapidly growing hospitality management and real estate investment company, headquartered in Salt Lake City, Utah. Recognized as one of the Mountain West’s leading and fastest-expanding hospitality firms, Five Rivers has built a strong and diverse presence across 13 states, with a portfolio of properties that continues to grow year after year.

The company provides comprehensive expertise across the full hospitality lifecycle—from acquisitions, planning, and development to operations, repositioning, and disposition. Leveraging innovative management practices and a data-driven approach, Five Rivers Hospitality consistently delivers exceptional performance, maximizing asset value while enhancing the guest experience.

Guided by a commitment to growth, innovation, and service, the company is well-positioned to continue shaping the future of hospitality in the Mountain West and beyond.