Front Desk Agent - PM
Hampton Inn & Suites Fort Myers Estero•Estero, FL, US
Posted ago
Description
Hampton Inn & Suites is seeking a friendly, dependable, and service-oriented PM Front Desk Agent to join our front office team. As a key member of our hospitality staff, you will be the first point of contact for evening guests, handling check-ins, check-outs, guest inquiries, and providing exceptional service throughout their stay. This role is perfect for someone who thrives in a fast-paced environment, loves helping people, and takes pride in creating a warm and welcoming atmosphere.
Responsibilities
- Greet guests upon arrival with a warm and professional demeanor
- Handle the check-in and check-out process efficiently and accurately
- Manage reservations and room assignments in the property management system
- Respond promptly to guest requests, questions, and concerns
- Communicate effectively with housekeeping, maintenance, and other departments to ensure a seamless guest experience
- Handle guest payments and process transactions, including cash, credit card, and direct billing
- Balance the cash drawer and complete end-of-shift reports
- Maintain the cleanliness and organization of the front desk and lobby areas
- Assist in resolving guest issues or complaints with patience and professionalism
- Follow all hotel policies, procedures, and safety standards
- Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
- Make sure every hotel guest has a pleasant stay
Qualifications
- Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required
- Must be computer proficient; experience with accounting or reservation software is a bonus
- High school diploma or equivalent required; some college preferred
- Great communications. and excellent customer service skills are required
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