Front Desk Agent - Night Auditor

WoodSpring Suites Bowling Green I-65 • Bowling Green, KY, US

Posted 20 days ago

Description

**THIS IS FOR FOUR DAYS APPROX. 32 HOURS**

THURSDAY 3PM-11PM (FRONT DESK AGENT-MOD)--

FRIDAY, SATURDAY, AND SUNDAY 11PM -7AM AS AUDITOR (OVERNIGHT FRONT DESK MOD)

The Front Desk Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing duties in a manner that reflects our hotel’s vision, mission, and core values. RUNNING THE NIGHT AUDIT AND DAILY SHIFT REPORTS AND EMAILING THEM TO THE ASSIGNED CONTACTS.

Checking guests in and out, doing laundry, and keeping the lobby and common areas clean at all times.

MUST have open availability (weekends are a must).

It would be great if you have Hospitality Experience; CHOICE: hotel experience is a plus!

Responsibilities

Walking the property several times on your shift
CLEANING AND LAUNDRY IS A MUST

Take reservations over the telephone, through emails and in person, including groups
Operate hotel switchboard, take calls and provide information and transfer calls
Manage guest check-ins and check-outs appropriately
Welcome guests warmly, determine their needs, and manage the registration process.
Provide guests with information about hotel amenities, dining, and travel directions.
Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.

Qualifications

Availability to work flexible schedules, including weekends and holidays.
Strong customer service skills with a guest-focused approach.
Physical ability to stand, walk, and lift up to 25 pounds as needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

$14 - $15 hourly

About WoodSpring Suites Bowling Green I-65

At WoodSpring Suites Bowling Green, we specialize in long-term stays and take pride in treating every guest like part of our extended family. Whether you’re visiting for business, relocating, or planning an extended stay, we are committed to providing comfort, convenience, and a welcoming atmosphere every step of the way. Our team works hard to ensure each guest feels at home, with reliable service and a friendly environment you can count on.