Front Desk Agent
Holiday Inn Express Vermilion • Vermilion, OH, US
Posted 2 hours ago
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Mitigate customer complaints as needed
- Bookkeeping: keep accurate records of all hotel guest account information
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Working knowledge of Microsoft Office and reservation management systems
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Must have graduated high school, received a GED or equivalent
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Has experience answering telephone calls and troubleshooting stressful situations
Compensation
$15 - $16 per hour DOE
Structure Hospitality is a Utah-based hotel management company that believes strong teams build strong hotels. We take a hands-on approach to operations, working closely with our General Managers to drive performance, build stable teams, and deliver exceptional guest experiences.
We don’t believe in managing from a distance. Our leadership team provides clear expectations, operational support, and ongoing guidance-especially in challenging markets. At Structure Hospitality, we invest in our people, knowing that consistency, accountability, and respect are the foundation of long-term success for our hotels and our partners.
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