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Front Desk Agent

TownePlace Suites Titusville Kennedy Space Center • Titusville, FL, US

Posted 2 hours ago

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

  • Welcome guests warmly, determine their needs, and manage the registration process.
  • Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
  • Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
  • Take reservations in person, via email, or over the phone, including group bookings.
  • Manage guest check-ins and check-outs appropriately
  • Availability to work flexible schedules, including weekends and holidays.
  • Proven customer service experience with a strong guest-focused mentality
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Experience in hospitality or customer service is preferred but not required.
  • Physical ability to stand, walk, and lift up to 25 pounds as needed.

Compensation

$15 - $15.50 hourly

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners

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Do you have basic front desk hotel skills?
Do you have experience using Microsoft Office programs?
Do you live within a 30 mile radius of this position’s location?
Do you have experience in Hospitality?
Are you authorized to work in the United States?

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