Front Desk Agent

Candlewood Suites Cincinnati • Mason, OH, US

Posted 1 month ago

Description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
Provide guests with information about hotel amenities, dining, and travel directions.
Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
Balance cash at the end of each shift and generate reports for the next shift.
Operate the hotel switchboard, answer inquiries, and transfer calls as needed.

Qualifications

Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
Proven customer service experience with a strong guest-focused mentality
Availability to work flexible schedules, including weekends and holidays.
Physical ability to stand, walk, and lift up to 25 pounds as needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

$16.25 - $16.25/hour

About Candlewood Suites Cincinnati

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!