Front Desk Agent

Sonesta Select Kansas City South Overland Park • Kansas City, MO, US

Posted 3 months ago

Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Responsibilities

Balance cash at the end of each shift and generate reports for the next shift.
Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
Take reservations in person, via email, or over the phone, including group bookings.
Operate hotel switchboard, take calls and provide information and transfer calls
Manage guest check-ins and check-outs appropriately

Qualifications

Physical ability to stand, walk, and lift up to 25 pounds as needed.
Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
Proven customer service experience with a strong guest-focused mentality
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Availability to work flexible schedules, including weekends and holidays.

Compensation

$16 hourly

About Sonesta Select Kansas City South Overland Park

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.