Front Desk Agent

Extended Stay Premier Cleveland • Independence, OH, US

Posted 3 hours ago

Description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
Take reservations in person, via email, or over the phone, including group bookings.
Provide guests with information about hotel amenities, dining, and travel directions.
Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
Handle guest check-ins, check-outs, and payment processing with accuracy.
Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.

Qualifications

Experience in hospitality or customer service is preferred but not required.
Physical ability to stand, walk, and lift up to 25 pounds as needed.
Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
Strong customer service skills with a guest-focused approach.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

$16/hour

About Extended Stay Premier Cleveland

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!