Front Desk Agent
Extended Stay Premier Cleveland • Independence, OH, US
Posted 6 hours ago
The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.
- Take reservations over the telephone, through emails and in person, including groups
- Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
- Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
- Handle guest check-ins, check-outs, and payment processing with accuracy.
- Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
- Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
- Experience in hospitality or customer service is preferred but not required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proven customer service experience with a strong guest-focused mentality
- Availability to work flexible schedules, including weekends and holidays.
Compensation
$17 hourly
At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!
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