Front Desk Agent

Sonesta Select Atlanta Airport North • Hapeville, GA, US

Posted 9 months ago

Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Responsibilities

Take reservations in person, via email, or over the phone, including group bookings.
Provide guests with information about hotel amenities, dining, and travel directions.
Operate hotel switchboard, take calls and provide information and transfer calls
Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
Handle guest check-ins, check-outs, and payment processing with accuracy.

Qualifications

OPERA EXPERIENCE PREFERRED

Experience in hospitality or customer service is preferred but not required.
Availability to work flexible schedules, including weekends and holidays.
Physical ability to stand, walk, and lift up to 25 pounds as needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
Proven customer service experience with a strong guest-focused mentality

Compensation

$16 - $17/hour

About Sonesta Select Atlanta Airport North

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.