Front Desk Agent

Extended Stay America St. Louis - Fenton • Fenton, MO, US

Posted 8 hours ago

Description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
Manage guest check-ins and check-outs appropriately
Operate hotel switchboard, take calls and provide information and transfer calls
Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.

Qualifications

Strong customer service skills with a guest-focused approach.
Physical ability to stand, walk, and lift up to 25 pounds as needed.
Availability to work flexible schedules, including weekends and holidays.
Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

$16 - $17/hour

About Extended Stay America St. Louis - Fenton

Extended Stay America Suites Fenton - St. Louis