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Front Desk Agent

Extended Stay America St. Louis - Fenton • Fenton, MO, US

Posted 7 hours ago

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.
  • Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
  • Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
  • Handle guest check-ins, check-outs, and payment processing with accuracy.
  • Take reservations in person, via email, or over the phone, including group bookings.
  • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
  • Strong customer service skills with a guest-focused approach.
  • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
  • Availability to work flexible schedules, including weekends and holidays.
  • Physical ability to stand, walk, and lift up to 25 pounds as needed.
  • Experience in hospitality or customer service is preferred but not required.

Compensation

$17 hourly

Extended Stay America Suites Fenton - St. Louis


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Do you have experience using Microsoft Office programs?
Do you live within a 30 mile radius of this position’s location?
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