Front Desk Agent

Cambria Hotel Colorado Springs • Colorado Springs, CO, US

Posted 3 months ago

Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Responsibilities

Balance cash at the end of each shift and generate reports for the next shift.
Take reservations over the telephone, through emails and in person, including groups
Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
Welcome guests warmly, determine their needs, and manage the registration process.
Handle guest check-ins, check-outs, and payment processing with accuracy.

Qualifications

Availability to work flexible schedules, including weekends and holidays.
Strong customer service skills with a guest-focused approach.
Physical ability to stand, walk, and lift up to 25 pounds as needed.
Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.

Compensation

$15+ an hour depending on experience

About Cambria Hotel Colorado Springs

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!