Front Desk Agent

Cambria Hotel Bend - Mt Bachelor • Bend, OR, US

Posted 3 days ago

Description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

Handle guest check-ins, check-outs, and payment processing with accuracy.
Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
Take reservations over the telephone, through emails and in person, including groups

Qualifications

Strong customer service skills with a guest-focused approach.
Physical ability to stand, walk, and lift up to 25 pounds as needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience in hospitality or customer service is preferred but not required.
Availability to work flexible schedules, including weekends and holidays.

Compensation

$19 - $20/hour

About Cambria Hotel Bend - Mt Bachelor

At Cambria Hotel Bend, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. We offer a full benefits package to all full-time employees, including zero-copay medical insurance and a 401(k) with matching. Apply today!