Front Desk Agent - Ft- Pt
Embassy Suites by Hilton Newark Wilmington South • Newark, DE, US
Posted 5 months ago
Description
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Communicate with housekeeping to make sure guest rooms are ready
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Bookkeeping: keep accurate records of all hotel guest account information
- Handle customer complaints as necessary
Qualifications
- Well-versed in taking telephone calls and handling stressful situations
- High school graduate, GED recipient, or equivalent
- Exhibits working knowledge of Microsoft Office and reservation management systems
- 1+ year of hotel industry experience or related job preferred
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Compensation
$17 - $17/hour
About Embassy Suites by Hilton Newark Wilmington South
Across from the University of Delaware, this all-suite hotel offers spacious 2-room suites, along with many free and modern amenities, including free WIFI, evening reception, and free parking.
The Embassy Suites Newark-Wilmington/South is conveniently located near the I-95 motorway, which provides easy access to popular area sites such as Delaware Park Racetrack and Casino. The Wilmington Riverfront area, along with the Delaware Art Museum and a number of corporate offices, is also nearby.
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