Develops the skills of new and existing department staff members and managers by working with each individual outlet management team to continually evaluate the level of service being provided and implement training and reinforcement to maintain high levels of service and consistency.

TYPICAL WORKING CONDITIONS:

Works in varied conditions such as a smoke-filled environment, casino floor, kitchens, dining rooms, bussing stations, indoor function space, and outdoor function space.

ESSENTIAL FUNCTIONS:

• Always be Barona NICE to fellow staff and players; find every opportunity to offer a friendly smile, wave, and greeting.

• Develop staff skills to provide service to all players in an efficient, courteous, and professional manner, displaying a high standard of VIP service. Use names and build relationships with our players.

• Oversees the development and execution of department-wide training programs, tracks performance, and evaluates the effectiveness of training initiatives.

• Develop and maintain Job Tasks for all Food and Beverage outlets.

• Develop and maintain training manuals for all Food and Beverage positions.

• Develop and maintain menu specifications for all outlets.

• Directs team training for staff members on all department policies and procedures.

• Develop and maintain Job Training leaders.

• Develop and administer testing to ensure the acceptable skill level of new hires.

• Conduct on-the-job training/mock service training.

• Assist the Executive Chef in conducting Food Handlers training and testing.

• Develop and maintain service-specific training awareness for the management team, to include workshops on a quarterly basis.

• Define short-term and long-term service enhancement projects for all outlets.

• Assist leadership and the Human Resources team in the interviewing, hiring, and disciplining of staff.

• Assist on the floor during high-volume promotions and holidays/weekends. Cover for the management team when necessary.
  

NOTE: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this occupation.

MINIMUM QUALIFICATIONS:

• Excellent verbal communication skills.

• Excellent Organizational skills.

• Ability to interact with guests and staff professionally.

• Ability to effectively present information and respond to questions from groups of managers and users.

• Ability to write reports, business correspondence, and procedure manuals.

• Proficient computer skills: Word, spreadsheets, POS, and sales catering software.

• Bilingual in English and Spanish preferred.

• Ability to work well in stressful situations.
  

REQUIRED EDUCATION:

• High school diploma.

• Secondary education or a Food Service school degree (Associate's or higher).
  

REQUIRED EXPERIENCE:

• Minimum 5 years of progressive experience in 4-5 star rated properties.
  

ALTERNATIVE TO MINIMUM QUALIFICATIONS:

• 5 years as a qualified training coordinator.

• Knowledge of Food Handling procedures, drink recipes, and menu construction.

Barona Resort & Casino hires nice people who will back our promise of being The Happiest Casino on Earth and who will Welcome Home our Players and ensure that each of them has an experience that will make them return again and again.

Successful Barona staff members are friendly, fun-loving, outgoing, and helpful by nature. They thrive on building relationships with their fellow Barona family members – including players, staff, and our owners, the Barona Tribe. Staff members must possess a friendly personality and a desire to learn the necessary skills to be successful in their positions. Most importantly, all Barona staff members must uphold the three pillars of success — to be Clean, Polite, and Honest. When you become part of the Barona Family, you’ll enter into the exciting world of casino gaming, dining, and hospitality. Saying ‘yes’ to Barona will make you part of THE BEST CASINO!