We are seeking a professional Food and Beverage Outlets Supervisor to oversee daily F&B operations and ensure an outstanding guest experience. The ideal candidate will be skilled in forecasting, planning, and managing food and beverage orders, staff, and property assets.

The objective of this role is to drive sales and revenue growth through strong customer satisfaction and engaged team performance.

Candidates must have the ability to work a flexible schedule, including days, weekends, and holidays, based on business needs.

• Supervise all food & beverage outlets and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Assist staff in all outlets with food and beverage service, supply ordering/stocking, inventory, and opening/closing sidework duties
• Identify customers’ needs and respond proactively to all of their concerns
• Provide two-way communication and nurture an ownership environment with emphasis on motivation and teamwork
• Ensure outlets run smoothly and efficiently in the absence of the F&B Manager/Director
• Comply with all health and safety regulations
• Report to management regarding sales results and productivity
• Liaise with the culinary team to ensure food orders are delivered accurately and promptly
• “Touch tables” and converse with guests to ensure a pleasant experience
• Complete host and cashier duties for staff to ensure efficient operations for the guests

• Proven food and beverage supervisor experience
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in handling multiple tasks
• Communication and leadership skills
• Up to date with food and beverage trends and best practices
• Ability to manage personnel within labor guidelines
• Guest-oriented and service-minded

Outlet Types:

• Bar
• Casual Dining Restaurant
• Coffee Shop
• Executive Lounge

Experience:

• Food & Beverage Supervision: 2 years (Preferred)

Our lakeside hotel is located in Charlotte, NC, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails. Since 1987, Hilton Charlotte University Place has continued to welcome guests from all over the world for meetings, conventions, social gatherings, weddings, and more!