To oversee the daily operations of the E-Commerce Department, ensuring a safe, organized, and efficient work environment. Manage workflows to support order fulfillment while maintaining high standards of quality, service, and value to meet customer expectations. This position reports to the District Manager, who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Supervisory Responsibilities:

• E-Commerce department employees

• Program participants assigned to the E-Commerce department

• Oversee daily e-commerce operations, ensuring efficient workflow, quality control, and timely order fulfillment.

• Design and maintain workstations, ensuring proper material flow and adherence to security measures.

• Train and develop employees and program participants, providing feedback in collaboration with Mission Services.

• Manage and update e-commerce platforms, pricing strategies, and vendor relationships to optimize costs and business performance.

• Administer and oversee employee disciplinary actions in accordance with company policies, ensuring fairness, consistency, and proper documentation.

• Conduct annual performance reviews by evaluating employee contributions, providing constructive feedback, setting goals for professional development, and fostering a culture of growth and accountability.

• Other duties as assigned by the supervisor.

• High school diploma or equivalent, or the ability to obtain one through The Excel Center.

• Strong leadership, supervisory, and team management skills with the ability to motivate staff and hold them accountable.

• Minimum of two years of supervisory experience.

• Knowledge of inventory control, order fulfillment, and shipping logistics.

• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

At Goodwill Industries of Michiana, our mission extends beyond providing job opportunities and community support. We are driven by a passionate commitment to creating an environment where innovation, enthusiasm, and collaboration flourish.

We believe that our success stems from the vibrant, people-focused culture we cultivate. Our team is dynamic, energetic, and dedicated to making a real difference. We celebrate creativity and value those who bring a positive, engaging presence to everything they do. Here, you’ll find a place where your ideas are encouraged, your voice is heard, and your influence has the power to inspire and effect meaningful change.

Join us at Goodwill Industries, where you’ll be part of a forward-thinking team that values your unique strengths and contributions. Here, you’ll find a workplace that not only aligns with your values but also empowers you to lead, innovate, and thrive.