• Help with dispatching techs to locations
• Give bids and quotes to customers
• Communicate to all necessary parties involved
• Support the team managing all aspects and employees of the Field Service Technicians for their Territories
• Attend weekly report meetings with the Company Vice President
• Your responsibilities may include working outside normal business hours from time to time
• Prepare and implement Standard Operating Procedures (S.O.P.)
• Onboard and assist in training new field employees in the dispatch team
• Accountable for weekly Training
• Assist in Performance Reviews by disseminating worksheets to all techs and scheduling each tech’s performance review
• Flag resource issues to management as they arise
• Handle and bring to resolution any complaints related to field technician performance or practices by working with the management team
• Act as an emergency field services technician replacement in cases where a technician is unavailable to complete a job
• Manage the company's relationship with environmental testing laboratories
• Accountable for tech vehicles making sure they are clean, organized, fully equipped, and maintained
• Manage and maintain inventory on all fleet vehicles and field equipment
• Manage and maintain all inventory for field supplies and sampling media
• Inventory, keep track and keep charged all backup and office-based Field Tech Equipment
• Point of contact for cell phone, laptop, or other equipment issues and/or challenges, as well as IT issues
• Create and save weekly field tech agenda
• Coordinate car accidents; collect documentation from car accidents, process car repairs, and insurance documentation, and reduce the amount of business disruption with coordination of a rental or shuffling of cars between technicians
• Work with Field Operations Manager to develop and document Field Evaluations for the various testing we provide
• Attend weekly meetings with the Field Operations Department
• Team player
• Good communication

Skills:

• Proficient in Microsoft Word, Excel, PowerPoint, and, Adobe
• Become proficient in company databases, project management systems, and third-party software applications in use by the company
• Strong team and people skills are essential for this high-pressure position
• The ability to handle a constantly changing work environment and allocate resources accordingly is critical to the success of this position
• Strong motivational and best-business-practice skills are essential
• The ability to represent the company in a professional manner to clients, environmental testing laboratories, and trade groups is essential
• The ability to act as a team player within the company management group is essential

Qualifications:

• An Associate's degree or equivalent is required; a Bachelor's degree is preferred
• Previous experience within the environmental testing industry is preferred
• Current Cal OSHA/AHERA certification as a Certified Building Inspector, Certified Contract Supervisor, Certification as a Lead Sampling Technician, and Certification as a Site Surveillance Technician through the State of California
• Good communication
• Dispatching experience required
• Working Rights in the USA
• Lives within daily driving distance of the office