This is not an assistant role.

This is not a “figure it out as you go” job.

This is the operational heartbeat of a high-performing real estate organization.

We are a growth-driven real estate team in Knoxville, TN, built on one belief: There is a smarter way to do this business.

• We win because of strong systems.
• We grow because of high standards.
• We retain clients because of exceptional experience.
• Now we’re ready for the right leader to take the operational engine to the next level.

The Mission

• As our Director of Operations, you will take ownership of everything that happens behind the scenes and make it world-class.
• You see inefficiencies before others feel them.
• You love clarity, structure, documentation, and accountability.
• You build systems that scale.
• You finish what you start.
• You don’t want to be “support.”
• You want to lead operations.

Compensation

• Base Salary: $65,000 – $75,000
• Bonus potential
• Paid time off

Build & Optimize Systems

• Design, implement, and manage systems for buyers, sellers, and transactions
• Oversee contracts from executed agreement to closing
• Create and maintain a detailed Operations Manual
• Ensure marketing coordination and execution stay seamless
• Own database integrity, lead tracking, and back-office systems
• Track weekly goals, metrics, and performance dashboards

Financial & Business Operations

• Manage books, bill pay, payroll coordination, and commission collection
• Support budgeting and financial reporting
• Identify cost-saving opportunities and operational efficiencies
• Improve profitability through smarter processes

Lead People & Execution

• Supervise and support administrative, marketing, and virtual team members
• Build onboarding systems for staff and agents
• Coordinate trainings, travel, and vendor relationships
• Protect and elevate company culture

Be the Operational Gatekeeper

• Act as the key partner to the owner
• Communicate clearly and proactively
• Maintain strong relationships with clients, agents, and vendors
• Ensure consistency at every operational touchpoint

• Exceptionally service-oriented with a high standard of excellence
• Strong leadership, accountability, and consensus-building skills
• Outstanding written and verbal communication abilities
• Advanced organizational and project management skills
• Learning-based and resourceful; independently seeks solutions
• Detail-oriented, accurate, and process-driven
• Calm, confident, and composed under pressure
• Thrives in a fast-paced, evolving environment
• Proven ability to execute, improve systems, and drive results
• Motivated to grow into increased responsibility, impact, and compensation
• Prior administrative, operations, or leadership experience in an office or business setting
• Real estate experience strongly preferred
• Real estate license a plus, but not required

Southern Home Group is a high-performance real estate organization serving the greater Knoxville area, along with key markets in East Tennessee from Chattanooga to the Tri-Cities, led through the partnership of Josh Belcher and Chris Ball.

Together, they bring elite production, corporate relocation expertise, and next-level listing performance, with nearly $500M in career sales and more than 100 homes sold annually. From strategic relocations in Oak Ridge and Knoxville to luxury and high-impact listings across East Tennessee, their reputation is built on professionalism, innovative marketing, and fiercely protecting client equity.

Southern Home Group is built on strong systems, high standards, and a commitment to helping families build generational wealth through real estate. We are a growth-focused, leadership-driven organization building the operational infrastructure to match our momentum.