Touchstone Group is seeking an experienced Director of Operations to oversee the company’s daily operations and help run the systems, processes, and accountability needed to support continued growth.

Reporting directly to the President, the Director of Operations will coordinate activities across project management, estimating, field operations, property services, administration, and accounting. This person will ensure that company priorities are translated into clear responsibilities, measurable goals, and consistent execution.

The ideal candidate is a hands-on leader with experience in construction, real estate, development, or another project-based business. This position requires someone who can manage people, improve processes, analyze performance, solve problems, and create greater accountability throughout the organization.

This is an opportunity to take a meaningful leadership role in a growing real estate and construction company. The Director of Operations will work directly with ownership, influence major business decisions, develop the team, and help create the operating foundation for Touchstone’s continued expansion.

• Oversee the company’s day-to-day operations across office and field teams.

• Establish clear priorities, responsibilities, deadlines, and performance expectations.

• Improve coordination among estimating, project management, field operations, accounting, administration, and business development.

• Standardize workflows from lead intake and estimating through project execution, billing, closeout, and client follow-up.

• Develop and monitor operational KPIs, including revenue, backlog, gross profit, project schedules, cash collection, client satisfaction, and team performance.

• Lead regular operational meetings and ensure assigned action items are completed.

• Identify operational problems, bottlenecks, and financial risks before they affect projects or clients.

• Partner with project and accounting teams to improve budgeting, job costing, forecasting, purchasing, and margin protection.

• Improve the company’s use of construction management, CRM, scheduling, and workflow software.

• Recruit, onboard, coach, and manage employees as the company grows.

• Develop managers and create greater accountability throughout the organization.

• Help create repeatable operating systems that can support additional services and geographic markets.

• Maintain a high standard of client service, responsiveness, quality, and professionalism.

• Provide the President with accurate and timely visibility into company performance, staffing needs, risks, and opportunities.

• Seven or more years of operations or management experience.

• Experience in construction, real estate, development, field services, or a related project-based business is strongly preferred.

• Demonstrated ability to lead teams and hold employees accountable.

• Strong understanding of budgets, job costing, forecasting, operational reporting, and financial performance.

• Experience creating and implementing processes that improve efficiency and consistency.

• Strong organizational, communication, and problem-solving skills.

• Ability to manage multiple priorities in a growing, forward-thinking company.

• Comfortable working both strategically and directly with employees on day-to-day execution.

• Experience with construction management, CRM, scheduling, or field-service software is preferred.

• Bachelor’s degree in business, construction management, operations, engineering, or a related field is preferred; equivalent experience will be considered.

At Touchstone Group, we’re not just building structures—we’re building a legacy of trust, quality, and long-term value that clients have come to know and expect. With a robust portfolio spanning residential remodels, new construction, capital improvement projects, and commercial developments, our commitment to excellence is the foundation of everything we do.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.