Director Of Operations

ARK Hospitality • Baltimore, MD, US

Posted 3 hours ago

Description

The Regional Director of Operations (RDO) is a strategic and hands-on leader responsible for overseeing the successful and profitable operation of multiple hotel properties within a designated region. This role focuses on maximizing guest satisfaction, driving revenue growth, maintaining operational excellence, and ensuring adherence to brand and regulatory standards. The RDO will lead cross-functional teams, develop strong partnerships, and implement performance-driven strategies that align with company goals.

We uphold a people-first culture where relationships come before business, and intentional culture powers performance. Our mission—to raise the bar on what Relationships, Reputation, and Returns mean in hospitality—drives everything we do. By combining proven systems, talent development, and a culture rooted in genuine connection and ownership, our company fosters an environment where team members are empowered to grow and deliver exceptional outcomes.

Responsibilities

Provide timely performance reports, financial updates, and operational insights to stakeholders, including owners and corporate leadership.
Recruit, train, and mentor a high-performing team while cultivating a positive, inclusive, and goal-oriented work environment.
Conduct property inspections, enforce regulatory and franchise compliance, and address concerns to uphold brand standards.
Collaborate with sales teams to increase market share, maintain key client relationships, and monitor performance to meet revenue goals.
Ensure an exceptional guest experience by fostering a customer-centric culture, respond to guest feedback, and use satisfaction metrics to continuously improve service quality.

Qualifications

Proven ability to manage diverse teams, delegate effectively, and develop talent across multiple property locations.
Strong verbal and written communication skills, with the ability to lead meetings and present effectively to stakeholders at all levels.
In-depth knowledge of hotel operations, including preventative maintenance, housekeeping, F&B, and guest services.
Proficient in budgeting, forecasting, and financial reporting, with the ability to evaluate performance and pinpoint areas for improvement.
Ability to thrive in a fast-paced environment and manage changing business needs with frequent overnight travel, as such should be available by phone 24 hours a day, 7 days a week.

Compensation

$85,000+ Depending on experience

About ARK Hospitality

Focused on what matters: Relationships, Reputation, and Returns

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get onboard with all things ARK!